Worldwide Customer Service
Contacting technical support
To request support, you'll need to have a new user account created for you. Please call the Helpdesk Admin at +1-866-889-5974 to create a user account or to request Customer Support.
Once your account is created you can login at http://cdasupportdesk.cubic.com and fill out the forms to open a request for a support/trouble ticket, or have the Helpdesk Admin open a ticket/request for you.
Customer support downloads
Download software builds and patches here: https://collab.cubic.com/ccd/drivers/forms/allitems.aspx
When using MS Internet Explorer, start by accessing the XD Solutions Share Point Collaboration site page at https://collab.cubic.com/ccd/drivers/forms/allitems.aspx. A secure file exchange login page will come up. Please use your assigned User Name and Password, click the main folder link, and then click the XD-Releases link inside. Hover the mouse to the right of the file you want to download by the date to see the drop-down menu. Click "Send To" from the menu and click "Download a Copy." Choose where to save the file.