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A Flexible Customer-Focused Approach

Fare Collection Services

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Deliver Best-in-class Fare Collection Services

With the understanding that each agency has unique needs, Cubic takes a flexible, agnostic approach to customer, technology, financial and field services. We ensure delivery that is seamless and future-forward—saving funds and providing a consistent and positive user experience for passengers and agencies.

Whether it’s maintaining field devices or managing customer service support, we apply our tried and tested solutions so we can respond to situations quickly and effectively in some of the most advanced public transport agencies in the world.

With around-the-clock global support, we are always ready to serve you and your customers.

For Agencies of All Sizes

Fare Collection Service Benefits

Through automated technology and forward-thinking partnerships, our services streamline agency operations and decrease operating costs.

Flexibility

A one-size-fits-all approach to public transport services isn't realistic or beneficial; regardless of agency size or needs, we give each agency the power to choose its support level.

Global Support

We apply our tried and tested solutions so we can respond to situations quickly and effectively in some of the most advanced public transport agencies in the world. A follow-the-sun service operation ensures your agency always has support when needed.

Continual Advancements

Our agencies benefit from a best-in-class ecosystem of partnerships and investment in our automated platforms.

Decreasing Operating Costs

Our highly automated approach saves agency funds to be reallocated within the business while providing passengers with a consistent, positive customer experience.

Globally Trusted

Unmatched Services For You And Your Customers

With over 1,000 service-based employees paired with our world-class ecosystem of trusted partners, a global network of industry experts, and a proven track record, you can focus on what you do best - keep people moving.

Data-driven Customer Engagement Platform
Customer Self-service Via Chat and Messaging
Information Technology and Field Support
Cost Effective Financial Services Support

Customer Services

Customer Contact

Allow our team to handle all customer interactions, including program inquiries, perform product sales or resolve issues over the phone, through an interactive video link or live chat. We supply brick-and-mortar customer walk-up centers or self-service solutions that assist through interactive video response, a website or a mobile app.

Sales Channel Management

Involves managing the media and distribution channels for the agency-issued fare media, as well as special fare programs for seniors, the disabled, universities and other schools, and non-profit organizations.

Retail

We engage a retail network of grocery, pharmacy and convenience stores, currency exchanges and other locations for distributing and selling fare products.

Technology Services

Hosting

Cloud-based or on-premises hosting meets your needs with an efficient, cost-effective solution. 

System Operations

Network configuration and management to back-office systems administration and software application maintenance.

Security Management

Continuous analysis of intrusion attempts, security patching and PCI/PII audits results in the highest levels of data protection. Identifying fraud trends both in payment and transit use transactions protects your revenue.

Business Continuity/Disaster Recovery

Ensuring adequate plans are in place in case of unforeseen events.

Service Desk

Around-the-clock IT support availability worldwide.

Financial Services

Revenue Management

All processes and accounting associated with deposits from sales of fare and toll products, revenue allocation among all stakeholders in a regional program, the management of refunds, adjustments, chargebacks and associated research.

Account Services

Managing the day-to-day clearing and settlement accounting functions for financial transactions, including payment receipts, fees, refunds, customer adjustments and chargeback processing.

Fraud Management

Determining fraud-reduction strategies and managing implementation and integrations with third-party solutions, as well as monitoring and analyzing possible fraudulent activity.

Field Services

Asset Management

From vending machines and fare gates to road signage and traffic management tools, we'll carry out continuous advanced diagnostic remote monitoring, ongoing preventive and rapid corrective maintenance.

Device Support

Workshop repair services provide device and original equipment manufacturer (OEM) repair, device certification and inventory control options. Field Maintenance - Leveraging global best practices to focus on routine preventive maintenance while providing full remedial service as needed.

Spares and Life Cycle Management

Minimize long-term asset costs by tracking excess inventory, managing OEM supplier obsolescence and ensuring adequate risk mitigation for all devices and components.

Cash Collection

Providing secure optimized collection from all locations: bus depots, station vending machines and customer walk-up centers, accurate cash counting and reconciliation, timely bank deposits and discrepancy processing.

Service Desk

Around-the-clock support availability worldwide.

News and Events

Cubic Transportation Systems Announces FEnX The Next Generation of Fare Gates Advancing Revenue Protection, Accessibility and Safety
Read press release
Driving Modal Shift: Improving the Public Transport Experience
Read the article
Humans Vs Robots: The Pros and Cons of AI Customer Service
Read the article

Let’s Connect

Contact us today to take the next step in transforming your transportation network.