We process over 24 billion transactions every year.
We are transforming the traveler experience. By advancing developments in data communications and solving complex technical challenges, we are providing convenience and simplicity to travelers. Whether it’s paying directly from a contactless bankcard, NFC-enabled mobile phone or a pre-funded transit account – it’s about choice.
Solution Details
Our revenue management solutions are future-ready and easily scalable, including individual card-based, account-based, or open payment "pay as you go" options - or a combination of two or all three. Our systems address the accessibility and equity concerns of all the communications your agency serves, focusing on simplified and seamless travel choices.
Urban Mobility Back Office
With the growth of multimodal travel, the performance of an intelligent urban transportation system depends on the seamless integration of diverse components. At Cubic, we accomplish this with our Urban Mobility Back Office, an open architecture revenue management system that allows our customers to manage complex, multimodal transportation networks while offering travelers a single account to manage all their travel needs.
Each solution is flexible to support evolving payment technologies while allowing transportation operators to choose from a mix of products and services that reduce operational costs. Additionally, each system accommodates the growing demand for integration with third-party service providers.
Customer management
Provides support for customer-assisted service centers and call centers, IVR, website, mobile, and other self-service portals. Secure, role-based access to customer data ensures protection of PII data, and an open use case-based API is provided to enable our customers to choose alternative CRM applications.
Financial Accounting
Offers comprehensive automated financial accounting support. A comprehensive clearinghouse rules engine supports complex apportionment and financial business agreements, with an open API for automated general ledger postings providing the flexibility to work with an accounting provider of your choice.
Data Management
Ensures data security accuracy and traceability in a data heavy environment. System data is required for time sensitive functionality and for standard reporting on ridership, revenue and other operational functions. It is also valuable for improving service and optimizing operations, facilitating future planning and decision making, and allows our customers to spot trends and act accordingly.
Account-Based
We developed account-based system architecture to keep pace with rapidly evolving technologies and the demand for multimodal integration. Instead of storing information on the traveler’s smart card, account-based systems move the intelligence formerly stored on fare devices in the field to the back office, along with fare policy, products and pricing. This makes it easier for agencies to manage changes and provides greater security and convenience for customers by being able to manage their account online.
Think of it as Amazon for transportation.
Open Payment / EMV
We launched our first open payment “pay as you go” across London’s extensive transit network, beginning with buses in 2012 and rolling out across the rail systems in 2014. It’s a model offering travelers the option to use their existing contactless bankcard – whether physical or on their smartphone – and helps agencies better service infrequent travelers, such as tourists or occasional transit users. Our systems support EMV chip technology, the global standard for bankcards.
Data Analytics
Our data-driven systems ensure data security, accuracy and integrity. This gives agencies maximum value from their data through more efficient planning, insight into optimizing operations, and a better understanding of how their customers use the system. The data talks when it comes to creating a great customer experience – and one that can be repeated day after day.
Service and support that sets the industry standard
At Cubic, our technical expertise helps position your travel network for optimum performance and efficiency, and it is our industry-leading customer service that helps you sustain those efforts, while addressing your challenges.
Our relentless commitment to delivering best-in-class service extends to every relationship, and can be tailored to meet each agency’s requirements – whether for a comprehensive system or delivering individual services. By managing the business support, financial services, IT operations, asset management and professional services, we help you deliver what you do best – providing high-quality, customer-centered transportation services.
At Cubic, we offer scalable support options to accommodate your service preferences. Whether it’s comprehensive coverage for your entire system or support for select services, such as revenue accounting and interactive voice response for call centers, we customize each solution to align with a customer’s program requirements.
Product Details
Since 1971, we’ve worked with transportation authorities worldwide in providing every component of complex transportation infrastructures, including support services, financial services, IT operation services, and asset management.
From servicing and maintaining transportation field devices, to implementing and operating back office systems and managing all channels of customer service communication, we’re committed to providing unparalleled support for our customers and yours.
Product Breakdown
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Support |
Financial |
IT Operation |
Asset Management |
Professional |
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At the core of our service offerings are Support Services – the management of day-to-day operations – ensuring an excellent customer experience across all channels and a high overall level of system availability. |
By providing accurate and timely revenue management, Cubic Financial Services are focused on protecting revenue.
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IT Operation Services includes system and network infrastructure, hardware, software applications and infrastructure security management. |
From vending machines and fare gates to road signage and traffic management tools, our comprehensive Asset Management Services carry out continuous advanced diagnostic remote monitoring, ongoing preventive maintenance, and rapid corrective maintenance. |
Analytical and operation management services are key to understanding and communicating with travelers. Our Professional Services department provides the planning, marketing communications, and outreach required for best-in-class performance. |
| Customer Contact | Revenue Management |
Hosting |
Field Maintenance | Community Outreach and Customer Education |
| Sales Channel | Accounting Services | System | Device Support Spares and Life Cycle Management | Operational Planning |
| Management | Fraud Management | Operations | Assistance | |
| Violation Management Services | Security Management Disaster Recovery | Data Analytics | ||
| Service Desk |
Awards
- 2017 Co-Winner, London Award for Innovation, London First, for Transport for London contactless bankcard payment system
- 2016 Customer Winner (Chicago Transit Authority), APTA Innovation Award for Chicago Ventra Mobile App
- 2015 Joint Winner, Operational and Technical Excellence, Contactless Bankcard Payment UITP (International Association of Public Transport) Awards 2015