Fare Collection Services

Your Success Drives Everything We Do

Deliver Best-in-class Fare Collection Services

We call it At Your Service. All of us at Cubic Services believe every interaction has an impact. Each one helps your agency run more efficiently and makes it easier for riders to travel with confidence. That’s why we work in close partnership with transportation authorities to deliver seamless, secure, and efficient service experiences that empower your team and enhance the rider journey.

With decades of expertise and a global network of service professionals, we combine deep industry knowledge with innovative, flexible solutions designed to simplify operations and protect revenue. Through our Customer Success approach and four core service pillars, we align people, technology, and collaboration to help you meet today’s goals while preparing for tomorrow’s opportunities.

Deliver Best-in-class Fare Collection Services

For Agencies of All Sizes

Fare Collection Service Benefits

Through automated technology and forward-thinking partnerships, our services streamline agency operations and decrease operating costs.

Flexibility

A one-size-fits-all approach to public transport services isn't realistic or beneficial; regardless of agency size or needs, we give each agency the power to choose its support level.

Global Support

We apply our tried and tested solutions so we can respond to situations quickly and effectively. A follow-the-sun service operation ensures your agency always has support when needed.

Continual Advancements

Our Centers of Excellence drive innovation in automation, data, and process optimization to improve efficiency and results.

Lower Operating Costs

Our highly automated approach saves agency funds and ensures consistent, positive customer experiences.

Customer Success at the Core

Globally Trusted Services

At Cubic Services, customer success is more than an outcome. It’s the foundation of every service we provide. Our approach is built on four core service pillars that bring together people, technology, and expertise to ensure your operations run smoothly and your riders are supported at every step. These pillars are designed to be flexible, giving your agencies of every size the ability to tailor support to their unique needs and priorities.

Beyond meeting today’s demands, our services anticipate what’s next, helping agencies stay ahead of industry shifts and evolving rider expectations. Together, this creates a partnership that not only protects revenue but also builds confidence in the rider’s experience.

Our services span four pillars that give agencies the flexibility to choose exactly the support they need.

Digital Workplace Services

Keep your front lines running with IT service desk, ITIL operations customer services, and field services that maximize uptime.

From asset management to secure cash collection, we help teams resolve issues faster and serve riders with confidence.

IT Infrastructure Services

Build a resilient backbone with managed cloud, network, storage and backup, server management, network administration, and security operations.

We standardize and harden your environment, so systems stay available and secure as demand grows.

IT Application Services

Increase reliability with structured releases, proactive monitoring, maintenance, database installation and configuration, and back and recovery.

Our team reduces downtime and speeds fixes so critical applications perform when you need them.

Financial Services

Protect and optimize revenue through revenue management, accounting services, settlement, merchant of record, and fraud management.

We streamline financial workflows, improve transparency, and reduce risk across your fare ecosystem.

Unmatched Services For You and Your Customers

We work with a global network of best-in-class partners to extend the value of services and deliver results agencies can rely on. From leading technology providers to local service experts, our partnerships are built on shared commitments ensuring your systems are supported by the very best in the industry.

FAQs: Fast, Agile, Quality Services

Partnership is built on clarity and we’re here with clear answers that help you make confident decisions.

What are fare collection services in public transportation?

Fare collection services include the people, technology, and processes that ensure riders can pay easily and agencies can manage revenue securely. At Cubic, this spans customer services, IT infrastructure and applications, financial services, and field support — all designed to keep systems reliable, secure, and cost-efficient.

How does Cubic help agencies reduce fare collection operating costs?

Our highly automated service model eliminates manual processes, improves device uptime, and streamlines financial management. This allows agencies to reallocate funds into community priorities while still providing riders with consistent, positive travel experience.

Can smaller agencies benefit from Cubic’s services?

Yes. We recognize that a one-size-fits-all model doesn’t work in public transportation. That’s why our Customer Success approach lets each agency choose the level of support that fits its size, budget, and operational needs — from a single service to a complete suite.

What global support does Cubic provide?

With service delivery hubs across North America, Europe, Asia-Pacific, and beyond, Cubic operates a follow-the-sun model. This means critical support is always available in your time zone — ensuring quick resolution and uninterrupted service for both your operations and your riders.

How does Cubic address challenges like fare evasion and fraud?

Our financial services include advanced fraud management strategies and integrations with third-party solutions to detect and prevent revenue loss. Combined with data-driven insights and field service expertise, agencies gain greater control over risks while ensuring a secure rider experience.

Deliver Best-in-class Fare Collection Services

Fare Collection Service Benefits

Flexibility

Global Support

Continual Advancements

Lower Operating Costs

Globally Trusted Services

Digital Workplace Services

IT Infrastructure Services

IT Application Services

Financial Services

Unmatched Services For You and Your Customers

Global Reach, Local Expertise

FAQs: Fast, Agile, Quality Services

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