Fare Collection Services

Allow our team to handle all customer interactions, including program inquiries, perform product sales or resolve issues over the phone, through an interactive video link or live chat. We supply brick-and-mortar customer walk-up centers or self-service solutions that assist through interactive video response, a website or a mobile app.

Involves managing the media and distribution channels for the agency-issued fare media, as well as special fare programs for seniors, the disabled, universities and other schools, and non-profit organizations.

We engage a retail network of grocery, pharmacy and convenience stores, currency exchanges and other locations for distributing and selling fare products.

Cloud-based or on-premises hosting meets your needs with an efficient, cost-effective solution. 

Network configuration and management to back-office systems administration and software application maintenance.

Continuous analysis of intrusion attempts, security patching and PCI/PII audits results in the highest levels of data protection. Identifying fraud trends both in payment and transit use transactions protects your revenue.

Ensuring adequate plans are in place in case of unforeseen events.

Around-the-clock IT support availability worldwide.

All processes and accounting associated with deposits from sales of fare and toll products, revenue allocation among all stakeholders in a regional program, the management of refunds, adjustments, chargebacks and associated research.

Managing the day-to-day clearing and settlement accounting functions for financial transactions, including payment receipts, fees, refunds, customer adjustments and chargeback processing.

Determining fraud-reduction strategies and managing implementation and integrations with third-party solutions, as well as monitoring and analyzing possible fraudulent activity.

From vending machines and fare gates to road signage and traffic management tools, we'll carry out continuous advanced diagnostic remote monitoring, ongoing preventive and rapid corrective maintenance.

Workshop repair services provide device and original equipment manufacturer (OEM) repair, device certification and inventory control options. Field Maintenance - Leveraging global best practices to focus on routine preventive maintenance while providing full remedial service as needed.

Minimize long-term asset costs by tracking excess inventory, managing OEM supplier obsolescence and ensuring adequate risk mitigation for all devices and components.

Providing secure optimized collection from all locations: bus depots, station vending machines and customer walk-up centers, accurate cash counting and reconciliation, timely bank deposits and discrepancy processing.

Around-the-clock support availability worldwide.