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The Problem

Vancouver’s transportation authority TransLink spans more than 1,800 square kilometers delivering a wide range of services and programs.  These provide for the transportation needs of Metro Vancouver residents and businesses, including an extensive bus system throughout the region, SkyTrain rapid transit, SeaBus passenger ferries, West Coast Express commuter rail, and HandyDART for passengers who are unable to use conventional transit.  

Prior to 2015, Vancouver’s transit system used a magnetic stripe fare ticket or a paper flash pass for their customers to travel around the region.   TransLink knew they had to move to a more customer-friendly and modern payment method to replace the more than 150 different tickets and passes, as well as implement a secure, gated system at the same time, which would add an extra layer of complexity to improve the system. TransLink’s objective was to provide their customers with more payment flexibility while boosting public confidence in the security and safety of the transit system.

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