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The Problem

Sydney, a bustling metropolis of 4.5 million people, consistently ranks at the top of international surveys for livability and quality of life. Nearly 40% of all international travelers to Australia now pass through Sydney, where population growth is straining the regional transport infrastructure. 

Private vehicles remain the most popular transportation mode for commuters coming into the city, congesting the city’s road system and contributing to environmental concerns. The New South Wales government struggled with enhancing mobility in Sydney after a failed attempt by the previous contractor to roll out a new smart card ticketing system.

The Results

The Opal card is now used for 75% of journeys taken each day on public transport in the greater Sydney area, covering a massive 40,000-square-kilometer chunk of the state.

The partnership between TfNSW and Cubic has been the cornerstone of the project’s success. “We let Cubic focus on what they are really good at doing and where there are gaps, we fill in. This has allowed us to be much more collaborative and is one of the secrets to our success with Cubic,” says Greg Ellis, general manager of ticketing concessions for TfNSW.

“I’d say at the moment it’s probably the best implementation of this particular style of technology that I’m aware of in the world."

opal card sydney transport management fare collection TfNSW
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